What we do

Managed services & solutions
Allowing your organization to focus on its mission

Collaborative and knowledge-sharing applications are increasingly important to effective government and government to business relationships, and they can demand a complex infrastructure of servers, networking, configuration, support and backup. We have the resources and networking expertise to manage these critical applications fully on our infrastructure, or using your existing resources, delivering reliable and seamless performance across your sites or locations worldwide.

Our portfolio of managed applications enables organizations to develop new operational capabilities, helping you to more effectively address the challenges and realize the opportunities of operating in the digital networked economy. Our managed services build on the stable and secure platform of our hosting and storage services and cover the following areas:

  • Business Continuity - BT offers a full range of networking services to pro-actively manage operational and technical risks, bringing together managed solutions and professional services to ensure your organization operates efficiently.
  • Messaging and collaboration - We provide a range of managed messaging and collaboration solutions, including comprehensive anti-spam and anti-virus solutions alongside email archiving and managed mailboxes from Lotus and Microsoft. Collaboration services include web, audio and video conferencing.
  • Web server management - We can help you handle fluctuating demand on your servers and withstand attacks from known threats by offering a range of leading web servers, including Microsoft IIS, and Apache. 
  • Database management - BT can provide you with industrial strength databases from Oracle and Microsoft and work with you to configure them and integrate them with your hardware, giving you increased performance and reliability.

Operating over 800 call centers, BT understands operating in a global economy - government organizations operate 24/7 365 days of the year. Traditional voice calls are no longer enough for customers – they want a choice of contacts from web self help to traditional voice calls, they also want that contact to be personalized with up to date information.

The BT Customer Service Center is a world-class, end-to-end managed voice solution that enables organizations and contact centers to operate more efficiently and serve their customers better than ever before. The BT Customer Service Center is available in the US, as well as 25 countries in Europe and Asia Pacific. Switched Access is available from 150 countries, and switched terminations are available to over 240 countries and more are planned.

Our service provides total flexibility in the way you handle incoming calls. The BT Contact Center Service offers a range of call options, including local and 800 service - as well as providing multiple routing options to ensure that customer calls are always handled as effectively as possible.

Whether your organization seeks a regional, centralized or "hybrid" approach to your international operations, you can rely on the BT Contact Center Service to turn up an effective solution that enables you to establish a local appearance in numerous countries, connect callers and agents more efficiently across multiple contact centers.

Our managed services & solutions include:

 
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